Non-Customized Books:
Non-customized books can be returned within 2 days of delivery if they are in unused, original condition, including all packaging and materials. To initiate a return, please contact us within the specified timeframe.
Customized Books:
Customized books are non-refundable unless they arrive defective or damaged. If you believe your customized book is defective, please contact us within 7 days of receiving your order with a detailed description and photographic evidence.
Return Process:
To return a non-customized book, please follow these steps:
- Contact our customer service team at [Your Contact Information] to request a return authorization.
- Carefully package the book in its original condition and include all accessories and packaging.
- Ship the item back to us at the address provided by our customer service team.
Refund Processing:
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original payment method
Exchanges:
We do not offer exchanges for any items. If you would like a different book, please return the original item for a refund and place a new order.